Booking Policy - palace on wheels

Palace on Wheels Booking Policy

• Advice Names/ Nationality/Date of birth of all the passengers with preferred date of journey to process booking.
• Booking will be confirmed on receipt of MINIMUM 20% of Train Tour Printed Tariff
• Full Balance tour amount must reach us at least 60 days before tour depart with passport details of all the passengers.
• To issue e-travel documents we require full tour amount with photocopy of passports.
• Saloon/cabin names are allotted at time of check-in, at the Railway station with boarding cards
• Passport details required include . Name/Nationality/Date of birth/Passport Number with Place & Date of Issue & Date of Expiry)

Palace on Wheels Cancellation Policy

• 10% of ticket value 90 days or more prior to departure.
• If cancellation request is received less than 89 but greater than 30 days before of tour depart - minimum cancellation fee levy of 20% of total train tour ticket value
• No amount will be refunded for cancellation made less than 30 days before departure
• 100% of ticket value will be returned if the tour is cancelled 29 days prior to departure in case of group tours
• No refund will be made if cancellation request is received between 0 to 59 days prior to train departure